GENERAL RENTAL CONDITIONS
Thank you for the confidence shown by your reservation. The general conditions are an integral part of the contract that you enter into with La Petite Agence.
We are intermediaries and mainly manage the marketing of tourist rentals, so you will be welcomed on site directly by the owners or their appointed concierges, unless otherwise stated in your contract.
We invite you to read them carefully in order to avoid any misunderstanding and inconvenience during your stay. It is your responsibility to ensure that these conditions are respected by the other people present during the stay.
BOOKING
To confirm the reservation, an identity card in the name of the reservation will be requested. The online payment of the reservation by credit card must also be made with a bank card in the same name. In the event that we cannot respond favorably to your reservation request, you will be refunded the deposit paid in full. A reservation made by a person under the age of 18 on the day of the reservation is not accepted.
PAYMENT
The terms of payment are stipulated in the rental contract. If the rental price and administrative fees are not paid on time in accordance with the provisions, the agency may refuse the services. The prices indicated are expressed in euros and include taxes unless otherwise stipulated in your contract. The reservation will only be effective when the security deposit (i.e. 25% of the total rental price) is validated and after an invoice has been issued by the agency. The balance must be paid no later than 30 days before arrival. Any failure to pay the balance within these deadlines will constitute a cancellation. If you book less than 30 days before the first day of your rental period, the total price of the stay is then to be paid upon booking.
The rental price includes all charges (water/electricity charges, wifi and fees included and bank charges are the responsibility of the customer).
For reservations made by mail, telephone or internet, the tenant does not benefit from the withdrawal period, in accordance with article L.121-20-4 of the consumer code relating in particular to the provision of services of accommodation provided on a specific date or at a specified frequency.
CANCELLATION FROM THE TENANT
If you wish to cancel your reservation, whatever the reason, you must send us this request by e-mail to info@lapetiteagencesxm.com. The effective date of the cancellation is that of receipt of the email you send us.
Cancellation terms:
• Cancellation more than 60 days before the stay: 100% refund of the amount paid.
• Cancellation between 60 and 30 days before the stay: 50% refund of the amount paid.
• Cancellation less than 30 days, we retain 100% of the amount paid.
• If you do not show up at the place of your stay, no refund.
• If you leave the rental prematurely, whatever the cause, you will not be entitled to any reduction in the cost of the rental.
CANCELLATION BY OWNERS
Exceptionally, the owners may be required to cancel the contract before the start of the trip, if the execution of the contract is impossible due to unavoidable exceptional circumstances (illness, death, fire, etc.). In this case, La Petite Agence will fully reimburse all sums paid and will be released from any other liability.
ARRIVAL AND DEPARTURE OF THE RENTAL
The rental cannot be extended without the prior agreement of the owner or the agency, the customer thus accepting it. The arrival and departure times are stipulated in the announcements. The Customer must respect the arrival and departure times of his rental. At the time of departure, the Customer must leave all the keys entrusted in evidence in the apartment. In the event of loss of one or more set(s) of keys, the cost of replacement will be borne by the Customer. If your arrival is delayed, you must notify La Petite Agence as soon as possible, so that the necessary arrangements can be made to prepare your welcome in the best conditions.
HOUSING
The properties that we offer are exclusively intended for use as tourist accommodation or private vacations. Any commercial or professional activity is strictly prohibited at the place of stay, in particular filming and photo shoots. It is our policy to prohibit parties at the property (eg weddings, receptions etc.), without prior agreement at our and the owner’s discretion. The occupation of the accommodation is strictly limited to the number of people (children and babies included) planned. Any excess is excluded. In any case, the maximum capacity indicated on the description must not be exceeded. In the event of non-compliance with the number of occupants, La Petite Agence or the owners reserve the right to cancel the reservation. They will reserve the right to evict the Customer and withhold all or part of the security deposit.
SECURITY DEPOSIT (SECURITY)
According to the owners, the rental may be conditional on the payment of a security deposit (deposit). Its amount is specified in the advertisement and in the rental contract. Payment of the deposit will be made by online banking pre-authorization, by uncashed check or by cash against receipt, depending on the owners. The method of payment is specified directly in your contract.
The security deposit (deposit) is paid to cover any damage that may be caused to the rented property and to movable or other objects furnishing the rented premises. It also covers any additional cleaning services required. After return of the keys, and in the absence of damage reported by the other party, the security deposit will be released in full. Failing this, the security deposit will be refunded after deduction of all costs incurred for repairs or replacements attributed to the Client and/or other occupants, at the latest within 30 (thirty) days after the Client’s departure. If the security deposit proves to be insufficient, the customer undertakes to make up the sum. In the event of non-payment of this security deposit, the owner or his agent may terminate your rental contract and this will constitute a cancellation by you.
ENTRY INTO THE PREMISES
The Client must, in his own interest, check the condition of the accommodation on his arrival as well as the proper functioning of the household and sanitary appliances. If there is a complaint, this must be notified to the agency in writing within 24 hours of arrival. After this period, it can no longer be taken into account. For complaints concerning cleaning, the complaint must be immediate, with supporting photos. The accommodation provided must be maintained and left in a good state of cleanliness. In the case of a seasonal rental, the inventory of fixtures is not compulsory, the presumption of good condition (article 1731 of the Civil Code) therefore applies: the seasonal tenant is presumed to have received the accommodation in good condition and must return it in the same condition when leaving the premises. If damage is found within 48 hours of your departure, we will send you a photo and the security deposit will be used to cover any damage or damage.
YOUR RESPONSIBILITIES
The customer undertakes to take the rented premises in the state in which they will be when they enter into use, as they will have been described in the descriptive statement appended to this contract. Furniture and movable objects should only suffer from depreciation resulting from the normal use for which they are intended. Those which, at the expiry of this contract, will be missing or will have been put out of service, for a cause other than normal wear and tear, must be paid for or replaced by the customer with the consent of the owner or his representative. If the rental includes Internet access, the customer agrees not to use it in violation of French law. The customer is informed that in the event of a breach of these obligations, he is liable to prosecution (article L. 335-3 of the intellectual property code).
ANIMALS
Unless authorized in writing, animals are not allowed.
HOUSEHOLD SERVICES
The complete cleaning of the property is carried out before each start of the rental period. On your departure, even if the final cleaning service is included, you must leave this rental in a state of cleanliness for use. If the state of cleanliness of the rental on the day of your departure requires an additional cleaning service to that provided, the owner would be authorized to take the necessary measures and to charge the corresponding costs to the security deposit.
INSURANCE
The agency disclaims all liability in the event of theft or burglary in the rented premises. The owner declares that the building or part of the building belonging to him is insured for the risks which concern him, but the customer must take out insurance for the risks depending on his rental liability or covering his personal property. In general, your « home » insurance contains a « resort » or similar clause, which should cover your liability in the event of a problem during your rental. It is your responsibility to check it. By your acceptance of the rental conditions on the booking form, you expressly certify that your situation is in accordance with our GTC.
DESCRIPTION OF RENTALS
We have carefully visited and detailed each property that we offer and we do our best to ensure that the descriptions and photographs that we provide are faithful to reality. However, minor changes may appear. Indeed, with a concern for permanent improvement and for your comfort, the owners reserve the right to make changes to the specifications of the accommodation if they deem them necessary, to ensure the smooth running of the stay.
ACCESS TO RENTAL
The owner or his representative are authorized, in the event of force majeure or for maintenance purposes, to freely access the vacation rental. If the case were to arise, you would be systematically notified in advance.
RESPONSIBILITIES OF THE AGENT AND THE OWNER
The lessor undertakes to make available to the customer the rented accommodation in accordance with the description of the advertisement and to respect the obligations resulting from this contract. The owner and/or his agent cannot at any time be held responsible for the death or bodily injury of persons present in the rental during your stay. The owner and/or his representative cannot at any time be held responsible for losses, breakages or delays whose causes are beyond their control, including, without this list being exhaustive or exhaustive: natural disasters, explosions, floods , storms, fires or other measures emanating from local or governmental authorities, strikes etc. In any of the above-mentioned cases, we will be entitled to consider the contract as null and void, and our liability will be limited to the reimbursement of the sums that you have paid to us and calculated pro rata temporis for the unoccupied periods. The interruptions of operation in the General Services (water, electricity etc.) and likewise for the public services (water pipeline, electricity, telephone, internet access, etc.) do not justify a reduction in rent if they are not not due to an act of will of the lessor. The agency declines all responsibility for any deprivation or reduction of enjoyment. The owner and/or his representative cannot at any time be held responsible for noise pollution or disturbances originating from outside the vacation rental, or whose causes are beyond our control.
SECURITY AND VALUABLES
The owner and/or his agent cannot at any time be held responsible for theft, damage to property, any criminal act or any assault of which the tenant may be the author or victim in the rented property. It is your responsibility to take the necessary and appropriate measures to protect yourself against any unpleasant surprises and to protect your valuables. Customers are requested to take the necessary measures of attention so that an accident to themselves or their family (especially children) is avoided. The agency and the owner decline all responsibility in this regard.
APPLICABLE LAWS
These rental conditions as well as the rental contracts made are subject to French law. In the event of a dispute, an amicable solution will be sought as a priority. If the dispute persists, exclusive jurisdiction will be assigned to the competent court.
PROTECTION OF PERSONAL DATA OF THE PARTIES
Your personal data collected under this contract is subject to the processing necessary for its execution. They are likely to be used in the context of the application of regulations such as those relating to the fight against money laundering and the financing of terrorism. In accordance with the Data Protection Act, you have the right to access, rectify, delete, oppose and port your data by contacting info@lapetiteagencesxm.com